Not satisfied with your order? Exchange it for free with in 14 days. Contact our customer service team via firstname.lastname@example.org arrange your return.
Delivery time frames are an approximation depending on a smooth transition of your package through customs. We cannot predict or be responsible for your countries customs procedures or delays.
All orders require a signature upon receipt and our shipper will not deliver your package without a signature. Delays can also occur due to your unavailability to sign for your package or to pay for the required customs and taxes needed upon delivery.
Forsome countries a copy of your National ID or valid resident permit must be provided when your order arrives at customs.
We are not able to redirect any shipments once they leave our warehouses, so please make sure that you or someone representing you will be available at the address that you first instructed us to ship to.
All shipments are insured byARABIAN PORTERuntil they reach your delivery address and you or your representative signs for their receipt which automatically transfers all responsibility for the package to you and your representative.
All purchases final price will not include import fees or local taxes, such as State Tax and it is the customer’s responsibility to pay.
In the case that our shipper cannot deliver your package to the address you have given us and has to return the package back toARABIAN PORTER, the customer will be liable for all expenses incurred including but not limited to duties, taxes, return shipping charges. These expenses will be deducted from any refund.
Upon receipt of any package, the customer must check that it has not been tampered with or opened before signing. In the case that the box has been opened or is in poor condition, it is the responsibility of the customer to inspect the contents of the box and reconcile any differences to the invoice included in the package. Customer should then sign for the package noting any discrepancies with our shipper and inform us of this by email email@example.com.